Shopongo is an online food & grocery retail for urban household solutions initiative started by the Bharat Petroleum Corporation Ltd. They intended to launch the online food and grocery business in major Indian cities and deliver the household items through their huge distribution networks. BPCL wanted a robust and scalable ecommerce platform that can be smoothly integrated with the external tools & services and all business operations can be managed from a single back office console. They needed a perfect omni-channel solution that supports consistent experience across multiple touchpoints and helped them to optimize their food & grocery business for today’s constantly evolving landscape.